At FB Playbook, we’re very confident that you’re going to love our products and services. That’s because we put a lot of hard work, positive energy and – even love – into everything we create for you.
FB Playbook has a NO-REFUND policy due to the training & software, community access, and support you receive upon enrolment. However, there is a 3-day cancellation policy in place if you want to cancel access to the program within 3-days of your purchase date. Simply email us at Support@FbPlaybook.co and we will refund your money back in full. However, after the 3-day period, no refunds or cancellations will be processed. Should you have any questions about our No-Refund Policy, please reach out to Support@FbPlaybook.co.
How Refunds Work
Once a refund has been processed, we will remove your access to the FB Playbook training, software and community access. If you are on a payment plan and you have requested to cancel your future rebills, we will temporarily suspend your account until you decide to continue with your membership again and resume payments.
Other Information Collected Online
In some cases, FB Playbook may collect information about you that is not personally identifiable, including through automated means such as cookies. For example, FB Playbook may collect information such as domain type, browser version, service provider and IP address. Cookies enable us to track things in aggregate form such as the total number of visitors to the Site, and the length of the visits to the Site. Such information is stored in FB Playbook database. No Personal Information is extracted in this process. The information we collect using automated means is used for internal review to improve the Site, and is not shared with other organizations for commercial purposes.
How to Request a Refund
Simply email your refund request to Support@FbPlaybook.co. Please include the words “Refund Request” in the subject line of your email to help us get to it quickly.
IMPORTANT REFUND INFORMATION: It may take up to 7 business days for your refund to be credited back to your account. It would be very helpful to us if you’d also tell us why you’re requesting a refund. This is NOT required, and we won’t use this information to try and “sell” you something else. But we do take feedback seriously, and it really does help us make better products and improve our sales process. We want every customer to be satisfied.
Last Updated: November 5, 2018